Privacy Policy

1. Introduction

PreGradeCards ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at pregradecards.com.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, and password when you create an account
• Payment Information: Billing details processed securely through our payment provider (we do not store full credit card numbers)
• Card Images: Photos you upload for grading analysis
• Communications: Messages you send through our contact form or support channels

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on site
• Device Information: Browser type, operating system, IP address
• Cookies: Session cookies for authentication and preference cookies

3. How We Use Your Information

We use the information we collect to:

• Provide our card grading and identification services
• Process transactions and send related information
• Send service updates and promotional communications (with your consent)
• Respond to your comments, questions, and support requests
• Improve our services and develop new features
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Image Data Processing

When you upload card images for analysis:

• Images are processed by our AI systems and third-party API providers (Ximilar)
• Images are retained temporarily for processing and may be cached for performance
• We do not sell your images or use them for advertising
• You can request deletion of your uploaded images at any time

5. Information Sharing

We may share your information with:

• Service Providers: Third parties that help us operate our services (payment processors, cloud hosting, analytics)
• API Partners: Ximilar for image processing and card analysis
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• SSL/TLS encryption for all data transmission
• Secure password hashing
• Regular security assessments
• Access controls and authentication

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your personal information
• Object to or restrict certain processing
• Data portability
• Withdraw consent

To exercise these rights, please contact us at privacy@pregradecards.com.

8. Cookies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Understand how you use our site
• Improve our services

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@pregradecards.com
• Contact Form: pregradecards.com/contact